The Following is a high light of my qualifications, skills and values I am bringing on board.

v      MANAGED / SUPERVISED

 

·      Effectively managed a staff of 36 permanent employees, and more than 10 more on high season.

·      Coordinated schedules and enforced company policies by negotiating conflicts in a fair but firm Manner as many employees had benefits and bonuses before the new management of the hotel.

·      Performed project management functions to ensure deadlines were met

·      Administered opening and closing procedures of daily exercises of the hotel

 

 v      CUSTOMER SERVICE / LEADERSHIP

 

 ·     Assessed the needs of over 60 guests per day from different countries and     

      nationalities.

·        Demonstrated leadership skills while executing bi-weekly menu production and promoting positive guest relations.

·      Greeted customers and determined their specific needs by following up and generating feedbacks

·      Provided guests with information on local attractions, events, and area restaurants through brochures I designed for the hotel and areas of attraction in the city.

·      Addressed guest concerns by demonstrating appropriate attention to special requirements/needs for children, elderly, and physically challenged people, either in the facility or a concern about different spices in Moroccan Cuisine.

·        Worked as a member of a 5-person team to organize clean ups of city property as the surrounding should be clean and neat.

·      Developed a community project for clean city.

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v      MARKETING

 

·        Manager and produced marketing material for the Hotel to promote property and expand customer base. Website, T shirts, personalized items with our logo and brand image.

·       Developed a marketing plan by reviewing history, and recommending strategies in order to increase market share, by affiliate program, partnerships, tourism shows, and maintaining good contact with travel agencies and tour operators.

·        Developed colored brochures and flyers for customers and travel agencies around the country

·         Conducted research to identify customer needs and wants through feedback forms and comments cards distributed at the checking and collected at check out.

·         Created sales presentation materials to travel agencies and Tour Operators to boost sales and maintain our market share.

·         Reviewed/organized marketing files by vendor, customer and project in order to provide efficient customer service, especially with credit voucher clients.

·         Prepared product and customer activity reports for clients on a quarterly basis

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v      PUBLIC RELATIONS

 

 ·       Planned and organized different events in town for community services and

      public schools, fashion shows, conferences and seminars.

·       Identified public relations opportunities by knowing the needs of the community

·         Networked with public administration, authorities and media contacts in order to cultivate new relations and create more brand awareness of the Hotel

 

v      ACCOUNTING

 

 ·       Reviewed and confirmed the General Balance Report in cooperation with the

      accountant manager

·     Followed up with Accounts Payable / credit vouchers, and agencies on contracts

·      Formulated monthly financial reports

·      Assisted in preparation of annual budget, maintained budget guidelines and restrictions

·      Examined all food and beverage invoices, verified quantities ordered and received against food order sheets and purchase orders.

·      Ensured accuracy of billing by auditing banquet checks and reconciling to established event orders

·      Maintained records of daily income and prepared bank deposits

·      Made bank deposits, managed accounts payable, filed quarterly tax reports for state government and ministry of tourism 

      ( TPT) = Taxe de Promotion touristique

·         Created spreadsheets on Microsoft Excel to track vendor invoices

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v      MISCELLANEOUS

 

 ·     Accurately counted, and reported inventory status to owners of the Hotel

·      Conducted equipment maintenance of the hotel to ensure safe and efficient usage of all equipments in the Hotel.

·      Coordinated timing and priority of tasks in order to ensure efficient of all reservation and booking services, especially for groups and families.

·      Maintained and supervised a balanced flow of inventory

·      Facilitated front of the house staff presentation for daily specials/sales and promotions

·      Planned and organized daily life activities of the Hotel

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